Did you encounter bugs or errors while running or setting up an analysis? Or do you have feedback on how to improve our products and services? Don't hesitate to get in touch. Our customer support team is always ready to help you!
Contact
We're always open to provide support of any kind. This can be done as follows:
- Submit a support ticket
- Send an e-mail to support@rosemanlabs.com
Service level agreement
We generally respond quickly, at least within half a business day. Time to resolution might differ depending on the complexity and the urgency of the issue.